Schedule
Asynchronous
Delivery method
Online
Introduction to Customer Service
0 credit hours
Credits awarded upon completion
Self-Paced
Progress at your own speed
18.93 hours
Estimated learning time
About the Course
Description
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
This Course is part of a program
You can only buy it along with program.
Sections
Deliverables
0 Credits
Academic Excellence
Earn necessary number of credit hours for completing this content
Hone Important Skills
Total Upgrade
Such as Empathy, Root Cause Analysis, Time Management, Active Listening, Customer Service, Problem Solving, Communication, Retail Store Operations, Transaction Processing, Oral Expression, Oral Comprehension, Positivity, Customer Complaint Resolution, Verbal Communication Skills, De-escalation Techniques, Non-Verbal Communication